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Customer story · Government & public sector

AI-Enabled WorkforceEnterprise Claude Adoption

A NSW Government property developer achieved an 80% first-week activation rate across its entire workforce by deploying the full suite of Claude surfaces — making Landcom one of the first government organisations in Australia to roll out Claude as an enterprise-wide agentic platform at scale.

Landcom
Customer
Landcom
Industry
Government & Public Sector
Use case
Business process and operations
Scale
200 staff, enterprise-wide
80%activated in the first week — 160 of 200 staff
5 hrssaved per person, every week — minimum
100%of invited participants completed enablement
5Claude surfaces deployed — the full suite

At a glance

Partner
DeepWeaver, Landcom's trusted AI partner, end to end
Products used
Claude.ai, Claude Code, Claude Cowork, Claude Design, Claude API
Capacity recovered
The equivalent of 5 full-time employees, every week
Governed by
Landcom's existing Microsoft security stack

The challenge

Landcom, the NSW Government's land and property developer, sought to build genuine internal AI capability and accelerate the application of AI to streamline operations and support better decision-making across the organisation. Rather than a limited pilot, the strategy called for a governed, organisation-wide rollout of Claude as an agentic platform for all 200 staff.

The approach

DeepWeaver, Landcom's trusted AI partner, drove the enablement program end-to-end.

  1. 01

    Claude enablement and training

    A DeepDive session on AI fundamentals and all Claude surfaces, then role-based training on prompting, skills and Cowork, and upskilling on long-running and Claude-managed agents.

  2. 02

    Claude rollout and activation

    Enterprise-wide deployment of the full Claude suite to all 200 staff, with connectors and guardrails configured for everyday use.

  3. 03

    Claude governance

    A governance model, usage controls and responsible AI framework for a compliant rollout across every user.

  4. 04

    FDE deployment

    Onsite forward-deployed engineering to accelerate adoption, build production-grade skills and agents, and ensure responsible use.

  5. 05

    Ongoing support

    A retained forward-deployed engineer and continuing enablement as new Claude surfaces and capabilities land.

Results

First-week activation
160 of 200 staff active within the first week — 80% activation rate
Time saved per user
Minimum 5 hours per week per staff member
Training completion
100% of invited participants completed enablement
Surfaces deployed
Claude.ai, Claude Code, Claude Cowork, Claude Design, Claude API — full suite
Org type
One of the first NSW Government agencies to deploy Claude enterprise-wide

Capacity recovered

At 5 hours saved per user per week across 200 staff, Landcom is recovering the equivalent of 5 full-time employees worth of capacity every week.

In their words

“I'll be honest — I wasn't convinced at first. But within an hour of our first session, Claude had completely changed my mind. What it was able to do was absolutely brilliant. I went from sceptic to believer in a single sitting.”

Sam, Landcom staff memberEarly adopter cohort

The full suite, deployed

Rather than a single chat surface, Landcom rolled out Claude as a platform — each surface mapped to how a different part of the organisation works.

  1. 01

    Claude.ai

    The everyday assistant for drafting, analysis and decision support across every role.

  2. 02

    Claude Code

    AI-enabled delivery across the software lifecycle, from design to review.

  3. 03

    Claude Cowork

    Long-running and Claude-managed agents doing real work alongside teams.

  4. 04

    Claude Design

    Rapid production of visual and document artefacts without a specialist queue.

  5. 05

    Claude API

    Claude embedded directly into Landcom's own systems and workflows.

All customer stories

Related

AI Forward Deployed EngineeringAI Governance

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